Newegg originally stated that the CPUs were demo units that were accidentally shipped to their customers, and they quickly took action to fix the issue by shipping real CPUs to their affected customers.
HardOPC wrongly reported that the “demo” CPUs were provided to Newegg by D&H Distributing. This statement prompted D&H to threaten HardOPC with legal action for libel.
This last Monday, Newegg published on their Facebook page a statement indicating that the CPUs were indeed fake and blamed one of their providers, IPEX, for the fiasco.
Here’s what Newegg had to say:
Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.
Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.
Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.
We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.
Newegg solved the issue promptly with their customers’ satisfaction in mind. I didn’t expect less from them, but the thought remains in my head. How were these CPUs able to go unnoticed until they reached the end user? Newegg will obviously have to look into their QA practices more closely after this.