Sometimes even reputable companies have their moments. This past week Newegg allegedly shipped a batch of what appear to be counterfeit or, according to NewEgg, Demo processors to some of its customers.
Kyle Bennett from HardOCP.com posted the story on March 5th:
Fake Intel CPUs at Newegg
After talking to several sources on this, it seems that Newegg was in fact selling counterfeit Intel processors.
A fake Intel Core i7-920 was delivered to the hands of HardForum user Vincent Waller in Oregon, AKA “Nix.” He reported his find to other HardForum users Thursday afternoon.
Newegg DBA Public Relations contacted HardOCP with the following statement:
“Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.”
Intel later had a public comment about this issue contradicting NewEgg’s:
Intel has been made aware of the potential for counterfeit i7 920 packages in the marketplace and is working to how many and/or where they are being sold. The examples we have seen are not Intel products but are counterfeits. Buyers should contact their place of purchase for a replacement and/or should contact their local law enforcement agency if the place of purchase refuses to help.
It is important to note that Newegg started shipping proper replacements as soon as they found out about this.
Here are some pictures of the processors shipped by Newegg courtesy of www.hardocp.com:
You can find more pictures in the overclockers.com forums.
I have been using NewEgg for several years now and never had an issue. I still think they are a reputable company, and I will keep purchasing items from them. Stuff happens.
What are your thoughts on this?