Mar 12

Newegg admits to have sold fake Intel CPUs.

In a recent article, we posted that the e-tailer Newegg.com had shipped to some customers what appeared to be counterfeit Intel CPUs.

Newegg originally stated that the CPUs were demo units that were accidentally shipped to their customers, and they quickly took action to fix the issue by shipping real CPUs to their affected customers.

HardOPC wrongly reported that the “demo” CPUs were provided to  Newegg by D&H Distributing. This statement prompted D&H to threaten HardOPC with legal action for libel.

This last Monday, Newegg published on their Facebook page a statement indicating that the CPUs were indeed fake and blamed one of their providers, IPEX, for the fiasco.

Here’s what Newegg had to say:

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

Newegg solved the issue promptly with their customers’ satisfaction in mind. I didn’t expect less from them, but the thought remains in my head. How were these CPUs able to go unnoticed until they reached the end user? Newegg will obviously have to look into their QA practices more closely after this.

Share
Mar 08

Newegg.com ships counterfeit Core i7 Processors to some of its customers?

Sometimes even reputable companies have their moments. This past week Newegg allegedly shipped a batch of what appear to be counterfeit or, according to NewEgg, Demo processors to some of its customers.

Kyle Bennett from HardOCP.com posted the story on March 5th:

Fake Intel CPUs at Newegg

After talking to several sources on this, it seems that Newegg was in fact selling counterfeit Intel processors.

A fake Intel Core i7-920 was delivered to the hands of HardForum user Vincent Waller in Oregon, AKA “Nix.” He reported his find to other HardForum users Thursday afternoon.

Newegg DBA Public Relations contacted HardOCP with the following statement:

“Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.”

Intel later had a public comment about this issue contradicting NewEgg’s:

Intel has been made aware of the potential for counterfeit i7 920 packages in the marketplace and is working to how many and/or where they are being sold. The examples we have seen are not Intel products but are counterfeits. Buyers should contact their place of purchase for a replacement and/or should contact their local law enforcement agency if the place of purchase refuses to help.

It is important to note that Newegg started shipping proper replacements as soon as they found out about this.

Here are some pictures of the processors shipped by Newegg courtesy of www.hardocp.com:

You can find more pictures in the overclockers.com forums.

I have been using NewEgg for several years now and never had an issue. I still think they are a reputable company, and I will keep purchasing items from them. Stuff happens.

What are your thoughts on this?

Share